Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between. Delete any printer entry or any entry which says “Unknown device”. Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".Īlso, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Ĭlick the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu. Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them. Here are the steps:įirst, unplug the USB cable from the printer if present. Let's perform a clean install to try and fix this issue. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. Let's start off by performing a Hard reset on the printer. Don't worry we'll work together to help you find a solution.
For engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP OfficeJet Printer.
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